Shipping Policy

Effective Date: 2-26-2025

1. Introduction

At Beverage Chill HQ ("we," "us," or "our"), we aim to provide a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.beveragechillhq.com.

2. Shipping Destinations

Countries We Ship To:
- Continental United States

3. Shipping Costs

Domestic Shipping United States:
- Standard Shipping: All shipping is free.
International Shipping:
- We do not ship outside of the Continental United States

4. Order Handling Time

Handling Time:

Orders are processed within 1-3 business days (Monday to Friday, excluding holidays).
Transit Time: 2-4 Days

Estimated Total delivery time: 3 to 7 business days.

Order Cut-Off Time:

Orders placed before Cut-Off Time 5:00 PM EST will begin processing the same day.

Weekend and Holiday Orders:

Orders placed on weekends or public holidays will be processed on the next business day.

5. Shipping Methods and Carriers

Reliable Carriers:
- Domestic Carriers: USPS, UPS, FedEx, Freight Club

We partner with reputable carriers to ensure your package arrives safely.

Shipment Tracking:

All orders include tracking information, which will be provided via email once your order has shipped.

6. Delivery Issues

6.1 Delayed or Lost Packages

Delayed Delivery:

If your package is delayed beyond the estimated delivery time, please contact us at support@beveragechillhq.com or +1 754-254-2729.

Lost Packages:
- Verify the shipping address provided.
- Check with neighbors or building management.
- Contact us for further assistance.

If your tracking information indicates that your package was delivered but you have not received it:

6.2 Damaged Packages

Reporting Damage:
- Take photos of the damaged packaging and items.
- Contact us within 2 days at support@beveragechillhq.com.

If your package arrives damaged:

Resolution:

We will work with you to arrange a replacement or refund as appropriate.

7. Missing Items

Reporting Missing Items:
- Contact us within 4 days of receiving your package.
- Provide your order number and details of the missing item(s).

If any items are missing from your order:

Resolution:

We will investigate and resolve the issue promptly by sending the missing item(s) or offering a refund.

8. Incorrect Address

Address Accuracy:

Please ensure that all shipping information is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Returned Packages:
- We will contact you to arrange reshipment.
- Additional shipping charges may apply.

If a package is returned to us due to an incorrect address:

9. Contact Information

If you have any questions or concerns regarding your shipment, please contact us:

Customer Service Email: support@beveragechillhq.com
Customer Service Phone:+1 754-254-2729

Our customer service team is available Monday to Friday, 9 AM to 5 PM EST

10. Changes to This Shipping Policy

We reserve the right to modify this Shipping Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. We encourage you to review this policy periodically.

Thank you for shopping with Beverage Chill HQ!

We appreciate your business and are committed to providing you with exceptional service.