Return and Refund Policy

Cancellations & Refunds

At Beverage Chill HQ we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge. In order to keep returns to a minimum each order goes through a second confirmation process before final orders are placed with suppliers.

If you have questions, please send an email to support@beveragechillhq.com or call us at 754-254-2729

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 754-254-2729 M-F 9am-7pm EST, through the chat in the bottom right, or email support@beveragechillhq.com any time. 

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include [names of any brands that are made custom].

These units are custom-made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Exchanges

We do not do exchanges. If a customer wishes to exchange their purchase for another product, a new order through the website must be placed.  Customers are responsible for any shipping costs incurred for any returns and a restocking fee will be applied. Amount of fee is dependent on the manufacturer.

***Please note: Not all manufacturers offer returns.  Please review each product page for more details.

Shipping Times

We promise to do our best to get your order to you as soon as possible. All orders are dispatched within 1-2 business days and with a desired delivery date within 5-7 business days.

At times, order delays have proven to be unavoidable and outside of Beverage Chill HQ's control. While this might be frustrating, we ask you to please be patient and understanding with us. We thank you for your business and appreciate your patience.

Please Read the Following:

When you are making a purchase from Beverage Chill HQ, you are acknowledging the following of the Exchange Agreement:

• I understand I am to inspect the package upon delivery, and notate and take pictures if there is any damage and provide it to Beverage Chill HQ within 48 hours of the product being delivered.
• I understand that I am responsible for the cost of return shipping.
• We do not do exchanges. 
• I understand that products need to be returned unopened and unused.  An additional restocking fee may occur.
• I understand that if my order has left the warehouse, I am unable to receive a full refund. 
• I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product, but are usually around 25%. 

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery.  If your item(s) arrive damaged please send photos of the damage, box, and SKU, along with a brief description of the damage to support@beveragechillhq.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 48 hours of arrival or the freight damage claim will not be valid. Any punctures or visible signs of exterior damage must be reported within 48 hours. 

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, that has lead to the warranty claim, and not reported within 48 hours, no warranty claim can be made.

Vitara Returns

The Beverage Chill HQ default is that customers will be responsible for all return shipping charges or re-consignment fees caused by customer error, unless otherwise stated on the product page. 

All of our products have guaranteed warranty policies - meaning that you will 100% get a fully functional, operating product that you paid for without any extra expenses incurred on your end.

All sales are final. Returns are not permitted unless expressly authorized in writing by Beverage Chill HQ or the manufacturer ("Seller").

In cases where a return is approved:

• The customer ("Purchaser") will be responsible for return shipping costs and the original freight charges.
• If Seller agrees to accept the return, a 35% restocking fee based on the product's purchase price will apply.

If delivery is refused by the Purchaser, the same terms for return costs and restocking fees apply.

To report goods that are damaged, defective, or non-conforming, the Purchaser must notify Beverage Chill HQ within 48 hours of delivery. After this period, all goods are considered accepted without objection.

Vinotemp Return Poilcy

At Beverage Chill HQ, we want you to feel confident in your purchase. To help ensure accuracy, all orders go through a second confirmation before processing.

Final Sale Policy:

• All sales are final. Returns are not accepted unless explicitly approved in writing by Beverage Chill HQ or the manufacturer.
• If goods are refused by the customer ("Purchaser"), they will be responsible for return shipping, including original freight costs. If a return is accepted, a 35% restocking fee will apply.

Reporting Issues:

• Any claims for damaged or non-conforming goods must be made within 48 Hours of delivery. After this time, products will be considered accepted.

Chargebacks

Our team of agents are here to assist you and resolve any issues. We have purposefully made our policies as fair as possible, and we believe they are the top in the industry.  We are on your team. We are immediately responsive and will do all that we can to help you out and provide the best resolution.

Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together.  Thank you for shopping with us!

Contact support@beveragechillhq.com for any questions.

BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.