Cart

Your cart is empty

Return and Refund Policy

Return and Refund Policy

Effective Date: 3/26/2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Beverage Chill HQ website located at www.beveragechillhq.com ("Website").

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

  • Email: support@beveragechillhq.com

  • Phone: +1 754-254-2729

3. Return Eligibility

We will not be accepting returns for change of mind. If a customer is returning an item due being defective, damaged, or not as described, the return will be accepted.

3.1 Conditions for Return

  • Original Packaging: The item must be in the original packaging, unused with all labels and tags attached.

  • Proof of Purchase: A receipt or proof of purchase is required.

 

4. Return Process

4.1 Initiating a Return

To initiate a return:

  1. Contact Customer Service:

    • Email us at support@beveragechillhq.com or call +1 754-254-2729.

    • Provide your order number and a detailed reason for the return.

  1. Return Authorization:

    • After reviewing your request, we will provide instructions.

4.2 Preparing Your Return

  1. Package the Item Safely:

    • Securely pack the item in its original packaging.

    • Ensure all accessories, manuals, and free gifts are included.

  2. Include Documentation:

    • Include the return authorization form and any necessary supporting documents.

4.3 Shipping the Return

  • Shipping Method:

    • Instructions using on preferred shipping method vary by supplier, e.g., UPS, FED EX, Freight Club. 

5. Return Shipping Costs

  • Customer Responsibility:

    • Customers are not responsible for return shipping costs of an item that is defective, damaged, or not as described.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

  • Eligibility:

    • We do not issue refunds due to change of mind.

6.2 Defective or Damaged Goods

  • Notification:

    • Contact us with 5 business days after receiving the item.

  • Documentation:

    • Provide photos or videos of the defect or damage.

  • Resolution:

    • We will offer a replacement or a full refund, including return shipping costs.

6.3 Incorrect Product Received

  • Notification:

    • Inform us immediately upon receipt.

  • Resolution:

    • We will arrange for the incorrect item to be returned and ensure you receive the correct product.

6.4 Product Never Arrived

  • Notification:

    • Contact us if your product does not arrive within the estimated delivery time.

  • Resolution:

    • We will initiate an investigation with the carrier.

    • If the product is confirmed lost, we will offer a full refund or send a replacement product.

6.5 Order Cancellation

  • Before Shipment:

    • You can cancel your order for a full refund if it has not yet been shipped.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

  • Custom or Personalized Products:

    • Items made to your specifications or clearly personalized.

8. Refunds

8.1 Refund Conditions

  • Approval:

    • Refunds are issued after we receive and inspect the returned item.

  • Notification:

    • We will notify you via email regarding the approval or rejection of your refund.

  • Condition:

    • Items must meet the return eligibility criteria outlined in Section 3.

8.2 Refund Processing

  • Method:

    • Refunds will be processed to the original payment method used at the time of purchase.

  • Time Frame:

    • It may take up to 7 business days for the refund to appear in your account, depending on your bank or credit card issuer.

8.3 Partial Refunds

Partial refunds may be granted in certain situations:

  • Condition Issues:

    • Items not in original condition, damaged, or missing parts for reasons not due to our error.

9. Exchanges

  • Eligibility:

    • We replace items ONLY if they are defective, damaged, or incorrect.

  • Process:

    • To request an exchange, contact us at support@beveragechillhq.com.

  • Shipping Costs:

    • For defective or incorrect items, we cover the shipping costs.

    • We do not except exchanges due to change of mind.

10. Return Address

Addresses will vary based on supplier. 

  • Process:

    • To request an address for a return, contact us at support@beveragechillhq.com.

11. Shipping Method and Costs

  • Preferred Shipping Method:

    • DHL, UPS, FedEx with tracking

  • Estimated Return Shipping Costs:

    • Estimated cost may vary based on size and weight of product.

12. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

13. Questions and Support

For more information, please:

  • Visit our Contact Us Page

  • Contact our Customer Service team:

    • Email: support@beveragechillhq.com

    • Phone: +1 754-254-2729

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.